CUSTOMER SERVICE AGENT
Rapture are on the hunt for an energetic, passionate and astute customer service agent who is committed to exceeding customer expectations through offering outstanding levels of service.
Whether you are an experienced customer service advisor or you are looking for a fresh challenge, what sets you apart is your natural flair for sales and customer service and your ability to work in a fast paced environment as a strong team player. Your manner is warm and approachable, you’re keen to learn – we’ll teach you all you need to know – and you can willingly adapt to the changing demands of a busy selling environment. Rapture Hair Extensions are synonymous with quality and professionalism and we expect our team to represent this approach.
Summary of Role:
This role is split between Administration, Account Management and New Business Sales, and requires someone with experience of dealing with customers primarily over the telephone, with the opportunity to travel and meet customers face to face as deemed necessary.
Rapture is an innovative Hair Extension system that is currently supplied to more than 500 salons throughout the UK, 80% of the role is taking incoming orders from these salons, inputting the orders onto the company systems, picking, packing and dispatching the orders, a high degree of accuracy is required in this role.
10% of the role is focused on pro-actively contacting accounts that have lapsed to re-engage these accounts.
10% of the role is focused on outbound cold calling to sell the hair extension system into new salons.
Full training in the system, processes and procedures will be given.
Excellent Administration skills with a high degree of accuracy.
Good IT skills including the use of e-mail, word and excel
Excellent communication skills both oral and written.
How to Apply?
All applications should be in writing to Eva Proudman. Please email firstname.lastname@example.org with a covering letter and copy of your most recent C.V.
Closing date 31st October 2017.
Successful candidates will be contacted in writing.